Two parts. First you switch off Shopify Payments, then you transfer the store to us. Do them in that order, and do them on a desktop computer while logged in as the store owner. Every click is listed below.
Part 1: Switch off Shopify Payments
- Log in to your Shopify admin on a desktop computer at admin.shopify.com.
- Click Settings at the very bottom of the left hand menu, then click Payments in the settings menu that opens.
- Find the Shopify Payments box at the top of that page. It shows your card logos and the word Active. Click Manage on the right of that box.
- If there is no Shopify Payments box on that page, or the box does not say Active, skip to Part 2. There is nothing to switch off.
- On the page that opens, scroll to the bottom and click More actions, then click Manage payment methods.
- Click Deactivate Shopify Payments.
- Shopify asks why you are deactivating. Pick any reason from the list, then click Deactivate Shopify Payments again to confirm.
- You are back on the Payments page. The Shopify Payments box no longer says Active. That is the confirmation.
- Take a screenshot of that Payments page and send us a screenshot of it in your Slack channel before you start Part 2. We check it straight away, so you are never left guessing whether Part 1 worked.
If you cannot see Deactivate Shopify Payments, or it will not let you click it: first check you are logged in as the store owner, not a staff account. Only the owner can switch Shopify Payments off. If you are the owner and it still will not let you, stop there and do not start Part 2. Contact Shopify support at
help.shopify.com/en/support and tell them: “I need to deactivate Shopify Payments so I can transfer my store to a new owner.” Then send us a screenshot of what you see in your Slack channel and we will take it from there with you.
Part 2: Transfer the store to us
- Go to Settings and click General at the top of the settings menu.
- Scroll down that page to the Organisations and store transfers section and click Manage.
- Select Transfer store to a new owner outside your business, then click Continue.
- Shopify may ask you to prove it is you. If it does, click Authenticate and follow the prompts on screen.
- Enter build@freedomclub.com as the new owner's email address, then click Transfer.
- Message us in your Slack channel to say the transfer has been sent. That is your side finished.
If the Manage button is greyed out and you see “To move this store into an organization, or transfer to an external owner, you need to contact support”: that is normal on some accounts and you have done nothing wrong. Shopify will not let those stores be transferred from the settings page, so it has to be done by their support team. Click the
contact support link on that same screen, or go to
help.shopify.com/en/support, and tell them: “I want to transfer ownership of my store to an external owner at build@freedomclub.com.” If they say a Shopify Balance account is blocking it, withdraw any remaining money out of Balance first, then ask them again. Message us in your Slack channel to let us know you have contacted them, and send us a screenshot of anything you are unsure about rather than guessing.
Once we accept the transfer, we add our own billing details to the store. From that point the Shopify subscription and the apps are charged to us, not to you. You will not be billed for the store again.
We only need your Facebook and Instagram Pages. We do not need your ad account. This hands us permanent ownership of the Page rather than temporary access, so do this on a desktop computer from the Facebook account that administers the Page.
- Go to business.facebook.com and log in with the Facebook account that manages your Page.
- Click Settings in the bottom left corner. Meta sometimes labels this Business settings or shows it as a gear icon. They are the same screen.
- In the left menu, open Accounts and click Pages, then click the name of your Facebook Page in the list.
- Look at the buttons on your Page panel. Most accounts now show Assign partner and no Partners tab. Some older accounts still show a Partners tab. Follow whichever one you actually see below. Both routes end with us owning the Page, so neither is the wrong answer.
- If you see an Assign partner button (most common): click it, enter our Business ID 610971311167318, tick Full control for the Page, and click through to send it. Then message us in Slack. We will send you an ownership transfer request to accept, and accepting that is what completes the handover.
- If you see a Partners tab: open it, click Request or transfer ownership, choose Transfer ownership rather than partner access, enter our Business ID 610971311167318 and confirm.
- Copy the Business ID exactly, digits only, with no spaces.
- Now do Instagram. In the same left menu, open Accounts and click Instagram accounts, select your account, and give the same Business ID 610971311167318 full control.
- Message us in your Slack channel once both are sent.
Full control is the setting that matters. If you only tick some of the permission boxes we end up with partial access, which cannot run the Page properly and means we have to come back to you. If you see the older Admin and Editor roles instead, choose Admin.
Instagram usually carries across if it is already linked to your Facebook Page, but check it anyway rather than assuming. Meta changes these menus more often than the other platforms on this page, and the wording differs between accounts, so if what you see does not match either route above, send us a screenshot in your Slack channel and we will point you at the right button rather than have you guess. You have not done anything wrong if your screen looks different.
Only the current account owner can do this, so it needs to be done from your login.
- Log in to Klaviyo and select your organisation name in the bottom left corner.
- Go to Settings › Users and click Add New User.
- Enter build@freedomclub.com, set the role to Admin and click Add User.
- Still in Settings › Users, click on that new user.
- Open the User Role dropdown, select Owner and click Update.
- Cancel your Klaviyo subscription if you are not on the free plan any more.
Once you assign us as Owner your own role changes to Admin automatically. Klaviyo cannot transfer ownership for you, it has to come from your account.
We need to sign in to your existing Google Workspace so we can take over the billing and manage your business email accounts. This is the account you use to sign in at admin.google.com, not your personal Gmail. Send us the login details for that account. Please do not create a new user for us and do not invite us, we only need your own details.
Send these in your private Slack channel only. Send them to us and nobody else. Do not post them in a public channel, on social media, or to anyone claiming to be from Google. Once the handover is finished you can change the password whenever you like, just tell us first so we are not locked out part way through.
- Check which account it is. Sign in at admin.google.com and confirm it lets you in. That is the account we need, the one that administers your business email.
- Send us that email address in your Slack channel.
- Send us the password for it in the same channel.
- If you have two factor turned on, tell us. We will message you when we are signing in so you can approve the prompt or pass us the code at that moment.
- That is your side finished. We will confirm once we are in and the billing has been moved across.
We use this access to move the billing to our account and manage the mailboxes from there. Your mailboxes keep working the whole time and nothing is deleted. You are not buying an extra seat and you are not giving up ownership, it stays your account and you can change the password back whenever you want once the handover is done.
Last one. You move your domain name into our GoDaddy account so we can manage and renew it for you. The domain stays with GoDaddy, it is only the account holding it that changes. Do this on a desktop computer while logged in as the domain owner.
- Log in to GoDaddy and go to your Domain Portfolio at dcc.godaddy.com/control/portfolio.
- Click the domain you are transferring. That opens its Domain Settings page.
- Scroll to the Transfer section and click Transfer to another GoDaddy account.
- Enter builds@freedomclub.com as the new account owner's email address, then enter it a second time to confirm. Leave the customer number field blank, it is optional and we do not need it.
- You will be asked whether to copy the current contact details across. Either answer is fine, we update them on our side afterwards.
- Click Send Transfer Request.
- GoDaddy will ask you to prove it is you. Enter the code it sends you by text message, or from your authenticator app, or the one time password it emails to you.
- Message us in your Slack channel to say the domain transfer has been sent. That is your side finished.
We have to accept the transfer at our end before it completes, so tell us as soon as you have sent it. GoDaddy only holds the request open for 10 days and it expires if nobody accepts it in that time. Once we accept, it can take up to 90 minutes for the domain to appear in our account.
You do not need to unlock the domain, turn off privacy, or get an authorisation code. Those are only needed when a domain moves to a different provider, and this one stays with GoDaddy. Your website and email keep working, and the DNS settings come across unchanged.
GoDaddy will not let a domain move if it expires within a day, has already expired, is waiting on a contact detail change, or was bought as part of a bundle less than 120 days ago. If you see a message like that, send us a screenshot in your Slack channel and we will sort the timing with you.
Common Questions
Do I have to do all five in one sitting?
No. Work through them whenever suits you and tell us in Slack as each one is done. The only order that matters is within Shopify itself, where payments must be switched off before the store will transfer.
Do you need my Meta ad account or my Google Ads account?
No. We only need your Facebook and Instagram Pages. Leave your advertising accounts exactly as they are. Nothing on this page touches your ad spend.
Why do I have to switch off Shopify Payments before transferring?
Two reasons. Shopify will not complete a store transfer while its own financial products are active, and switching it off keeps your bank and payout details from carrying across with the store. Deactivate first, then transfer.
Will switching off Shopify Payments stop my store taking orders?
Card payments and Shop Pay will stop working on the store from that moment, so do this when you are ready to hand the store over rather than while you are still actively selling. If you need to keep selling for a few more days, tell us and we will time it with you.
I cannot find the transfer option in my Shopify settings.
Only the store owner can transfer a store, and staff accounts do not see the option at all. Check you are logged in with the account that originally created the store. If you are the owner and still cannot see it, send us a screenshot in Slack.
I have Shopify Capital, Credit or Balance. Does that matter?
Yes. Shopify will not transfer a store while Shopify Capital or Shopify Credit is outstanding, and Shopify Balance has to be emptied first. Tell us in Slack if any of these apply and we will work out the timing with you rather than have you get stuck.
How long does the Shopify transfer take?
We usually accept within one business day. Until we accept, it sits as a pending request and nothing changes on your store. If you have not heard from us after two business days, chase us in your Slack channel.
Can I cancel the transfer if I change my mind?
Yes, while it is still pending. In Shopify go to Settings then General, find the store transfer section and click Cancel transfer. Once we have accepted it, it cannot be undone from your side, so talk to us first.
Who pays for the Shopify subscription after the transfer?
We do. As soon as we accept the transfer we add our own billing details to the store, so the subscription and the apps are charged to us from that point and you stop being billed for it.
Will I still be charged for anything after I transfer?
Anything already owing at the moment you transfer stays on your account, so it is worth checking your Shopify bills before you start. Everything from the point we accept onwards is ours.
Do I lose access to my store once I transfer it?
You lose owner level access, which is the point of an ownership transfer. Billing and payment settings become restricted to you. If you want anything out of the store first, such as your order history or customer list, export it before you transfer.
What happens to my custom domain?
If you bought the domain through Shopify it moves with the store. If you bought it somewhere else such as GoDaddy or Namecheap, it does not move automatically. Tell us where it is registered and we will sort it out with you.
What is the difference between transferring the Page and giving partner access?
Partner access is temporary and can be withdrawn at any time. Ownership transfer is permanent, and that is what we need here so the Page stays with us. If your screen only offers partner access, use it and tell us, and we will send you an ownership request to finish the job.
My Instagram is linked to my Facebook Page. Do I need to do it separately?
Usually it carries across with the Page, but check it rather than assuming. It only takes a moment and it saves us both a round trip if it has not come through.
Will I lose my followers or my posts?
No. Transferring ownership changes who manages the Page. Your followers, posts and history all stay exactly as they are.
Klaviyo will not let me transfer ownership.
Only the current account owner can do it, and the person you are handing it to has to already exist as a user first. That is why the steps have you add build@freedomclub.com as an Admin before changing the role to Owner. If you skip the first part the Owner option will not appear.
Do I have to cancel my Klaviyo plan?
Yes, if you are on a paid plan, otherwise you keep getting billed for it. If you are on the free plan there is nothing to cancel.
What happens to my own Klaviyo access?
When you make us the Owner, your own role automatically drops to Admin. You do not get removed, and you will still be able to log in.
Do you need my Google Admin password?
Yes. For Google Workspace we sign in as you, so we need the email address and password for the account that administers your business email. Please do not add us as a new user and do not send an invite, that creates an extra account and does not give us what we need. Send the details in your private Slack channel and nowhere else. You can change the password once the handover is finished, just tell us first so we are not locked out part way through.
I have two factor authentication on my Google account.
That is fine, just tell us when you send the details. Because we sign in as you, we will message you at the moment we are signing in so you can approve the prompt or read us the code then. Do not turn two factor off, and do not send a code ahead of time as they expire within a minute.
Can I change the Google Admin password afterwards?
Yes, once the billing handover is finished. Tell us first so we are not locked out part way through, and we will let you know as soon as we are done and you are free to change it.
Will my business email keep working?
Yes. Nothing stops. We are taking over who administers and pays for the account, not switching it off. Your mailboxes carry on as normal.
What if I only have some of these five accounts?
Then only do the ones you have. Tell us in Slack which ones do not apply so we are not sitting here waiting on something that does not exist.
Something on my screen does not match these instructions.
These platforms change their menus from time to time. Do not guess. Send us a screenshot in your Slack channel and we will point you to the right button.
Who do I contact if I get stuck?
Message us in your Slack channel first, that is the fastest way to reach us. If you cannot get into Slack, email builds@freedomclub.com.
